How it works
Delighted's Kustomer integration will automatically sync Delighted responses to a customer record in Kustomer.
Integrating Delighted and Kustomer for the first time? Check out our Setting it up section below.
Interested in seeing the integration in action? Take a look at our FAQs for an overview of how Delighted feedback looks in Kustomer, as well as a few other best practices for handling Delighted data in Kustomer.
Setting it up
Go to Kustomer and sign in to your account
Click the settings icon in the left-hand side navigation menu
Click “API Keys” under the “Platform Settings” section
Click on “New API Key”
Create a new API Key with the roles: org.user.customer.read and org.user.customer.write. Set the expires option to: No expiration.
Copy the generated key and paste it into the field on the Delighted + Kustomer integration page
If the connection was successful, the page will refresh and show “Status: On”
FAQ table of contents
Where does the Delighted feedback show up in Kustomer?
Delighted response data will show up on the right-hand side of any customer page. Simply search for a customer and then scroll down to see their Delighted response history:
How quickly does information sync to Kustomer after a response is received in Delighted?
Data will sync over almost immediately. If you see any delay longer than 10 minutes, let us know.
What happens if someone updates their score and/or comment in Delighted?
In some cases, a customer may accidentally hit the wrong score in Delighted, or not completely finish their comment before hitting “Submit”. If a customer revisits their original survey email, they can update their existing response in Delighted.
Our integration with Kustomer is designed to also update the entry in the customer page whenever a response is updated in Delighted. This keeps your data totally consistent across the board - both in Delighted and Kustomer!
Can I search through customers with Delighted response data in Kustomer?
Yes. Kustomer's search option gives you the ability to set-up specific search conditions, or combinations of conditions, to easily surface certain customers (ex. Promoters for NPS, only customers that left a Delighted comment, etc.)
To run a search based on Delighted responses:
- Click on “Searches” on the left-hand side of your Kustomer account
- Select a Search Type (either “Match All” or “March Any”)
- Under “Property Type”, select “Delightedresponse”
- Select the property you'll be using to filter (ex. comment, score, etc.)
- Select the operator (ex. “is equal to”, “is between”, etc.)
- Complete the rest of the search conditions (ex. setting a score range if you selected “is between”)
- Hit “Save”
Here's an example of a search for customers who are Promoters (9-10 scores):