Can I be notified if certain words are mentioned in a response?

Yes. When you set up a Trend for keywords or properties you can subscribe to receive email notifications. New responses will be delivered to you as they happen. 

For instance, you might want to know when a customer mentions a competitor. Or, you may want to subscribe to receive positive feedback about a new product line you just launched.

You can also use Trends + Alerts to share new feedback in a Trend with multiple team members. Check out the workflow for setting up those Trend-based Alerts in our Trend guide.

On your dashboard

Still need help? Contact Us Contact Us