Can I customize the Thank You page?

Yes. For context, the “Thank You” page is the final page a customer sees during their survey experience. Under your Platform page, you can access the Thank You Page customization section - adjusting the message, link, and link text.

In addition to adjusting the Thank You page on a global level, you can also adjust the page based on the score provided. For example, Promoters might have a page that links to a review site where they can provide additional testimonials. Detractors, on the other hand, might be redirected to an escalated support email. Customizing the Thank You page based on score helps keep the survey experience contextually sensitive, based on the customer’s response.

On your dashboard

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