Can I schedule recurring surveys to a large batch of people?

This is absolutely possible with Autopilot (available via EmailSMS). You can upload your customers, select how often you’d like them to be surveyed, and Autopilot will take care of the rest. Rather than you manually sending in large and sporadic batches, Autopilot ensures you receive continual, evenly spaced feedback.

You can also easily stay in control of those scheduled with Autopilot via your Autopilot dashboard. Add and remove people as needed, as well as seamlessly update their properties.

Autopilot automatically recurs surveys at a cadence you select. We currently offer the following cadences:

  1. Every 3 months
  2. Every 6 months
  3. Every 12 months

For example, if you select the 3 month cadence, we’ll automatically schedule each person loaded into Autopilot to be contacted once every 3 months – no manually rescheduling required. We’ll also take into consideration your account’s throttle, which will ensure no-one is over surveyed.

To optimize your response rates, we’ll only schedule surveys Monday through Friday from 5am to 10am. By avoiding weekends, you can rest assured that surveys are hitting your customers’ inbox at the best possible time for them to respond.

Autopilot helps avoid large spikes in sending, as well as offers more consistent feedback for you and the team. By reaching out to customers on a recurring basis, you’ll have the benefit of being able to track feedback over time - better understanding evolving customer sentiment related to new features, adjustments in your service, and other significant updates.

If you would like to learn more about Autopilot, you can view our Autopilot guide.

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