How to create a Trend
Creating a Trend takes just a few seconds. To set-up your first Trend, simply:
As an example, consider a support team for an eCommerce clothing store. This team is tasked with tracking all the feedback related to quality. To create that Trend, and track that feedback, they would use the Search field on the Dashboard to search for the keyword of “Quality”. From there, simply click the link to create a Trend:
Trends can also be created with filters. For example, if the above support team was interested only in Detractors who mentioned quality, they would search for “Quality” and click on the filter for Detractors:
As you can see from the above examples, creating a Trend is super quick and easy! With that noted, there’s still much more you can do to layer in more value and make the feature even more robust. In our next section, we’ll discuss adding in additional tracked keywords to expand your Trend’s reach.