Who are 5-star ratings for?
5-star ratings are ideal for businesses that are looking to get a clear picture regarding how customers like a particular product, service, or other topic. In instances where more defined surveys like NPS and CSAT don’t offer a great fit, 5-star ratings can provide the flexibility needed to ask those more unique questions.
Interested in how clean a guest found their hotel room? Speed of service delivered by a support representative? How about the video quality of a recent webinar?
5-star ratings can tackle all of the above scenarios, and many more, using an intuitive, lightweight, and easy-to-configure survey experience.