Can I track comments related to a specific topic?
Yes. Using Delighted's Trends feature, you can track keywords related to a specific topic or theme. Whether tracking feedback related to support-focused comments, or following improvements related to a bug, Trends can help you monitor qualitative feedback easily on your dashboard.
The process is simple:
- Create a Trend using a keyword, entered into the "Search comments" field on your dashboard
- Once the trend is created, layer in other keywords via the "Tracked keywords" section
- Rename the Trend with that topic/theme's name (optional)
As you create more and more Trends, you can easily get a birds eye view of their comparative performance directly on your Trends page. Creating Trends focused around a range of keywords offers powerful sentiment analysis, tracking the feedback associated with specific topics as that changes over time.
Interested in learning more? Be sure to check out our Trends guide for all the latest details on Trends, Trend+Alert workflows, and more!
On your dashboard
In the example below, we create a Trend to pull in all responses where support-related keywords are referenced: