Stripe

How it works

Delighted’s Stripe integration will automatically trigger Delighted surveys based on a new payment by a customer, or after signing up for a subscription. Additionally, the integration provides a recurring survey option for subscribers – sending to them on a regular basis for a continual drip of feedback.

When triggering surveys via Stripe, Delighted will also include Stripe information (associated with the transaction or subscription) that you can use for segmenting feedback.


Setting it up

  1. Visit the Delighted Stripe integration page
  2. Click the button “Connect to Stripe”
  3. You’ll be prompted with a message similar to “Delighted would like to connect to your Stripe account”
  4. Grant access to Delighted (Note: You may need to log into Stripe if not already logged in)
  5. You’ll be taken back to Delighted, landing on the Stripe integration page
  6. Set-up the integration (ex. selecting option for “When do your customers pay?”)
  7. Optional: Click the button for a one-time backfill. This will send a survey to a sampling of people who purchased prior to turning on the integration
  8. Click “Save & turn on”


FAQs

What Stripe details are synced over with responses?

We pull in the following property data associated with each Stripe payment/subscription:

  • Stripe Customer Created
  • Stripe Customer Created Month
  • Stripe Customer Created Year
  • Stripe Customer Id
  • Stripe Customer Length Months
  • Stripe Subscription Coupon Used
  • Stripe Subscription Length Months
  • Stripe Subscription Plan Id
  • Stripe Subscription Plan Interval
  • Stripe Subscription Plan Name
  • Stripe Subscription Plan Price
  • Stripe Subscription Plan Price Amount
  • Stripe Subscription Plan Price Currency
  • Stripe Subscription Start
  • Stripe Subscription Start Month
  • Stripe Subscription Start Year

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How does the subscription option work if someone cancels their subscription?

If the Stripe integration is set up to send recurring surveys (must be set to recurring option), then we’ll check for an updated status in Stripe before sending out that survey. If a subscription has been canceled, we will not send out a survey.

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Who would receive the surveys from the backfill?

The backfill will send to 10% of customers with charges in the last 6 months. This will help you quickly create a baseline of Stripe-based survey responses.

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Do you offer other time ranges for the delay?

Yes. Contact us and we can help set a custom delay for your account.

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