Understanding properties and why they’re important
Properties are extra bits of metadata that you pass along with each person you survey with Delighted. Properties add context to a piece of feedback.
Example of properties
Let’s imagine you are the owner of a retail clothing company, and that your customers are able to purchase your goods at brick-and-mortar retail stores, online through your ecommerce website, or through your mobile app.
Knowing which purchase experience a customer originated from will be important in understanding their feedback. Adding a property of “Purchase Experience” with the possible values of “Retail Store”, “Website”, or “Mobile app” will allow you to isolate feedback from each of these types of customers.
How to pass properties
Here’s a sample of what properties look like in a CSV/Excel file:
|Name||Phone Number||Purchase Experience|
|Richard Nguyenfirstname.lastname@example.org||+15128322242||Retail Store|
|George Vargasemail@example.com||+12563088691||Mobile App|